YOUR MISSION (The Job Description)

The Barback at Kassie Beach House will support the beverage operation of the outlet through timely bussing and resetting of the bar, running food and beverage items while engaging in polite, responsive, and timely interaction with guests and teammates including basic menu descriptions. Additionally, assesses bar customers' needs and preferences and makes recommendations.

Qualifications

THE NITTY-GRITTY (The Essential Job Duties)

Support bartenders as directed with pre-shift prep, post-shift close, and in-shift maintenance.
Maintain a clean, hygienic and organized work environment including stocking of supplies, washing and polishing glassware, folding napkins, cleaning menus, sanitizing tables, etc.
Stock the bar as necessary in accordance with company guidelines regarding liquor requisition
Explain basic details of food dishes and beverages at time of delivery to guests
Prepare basic non-alcoholic beverages such as water, coffee, tea, etc.
Be an expert in the organization of the bar and where things are in the building as a whole
Preparation will be key. Prep the bar daily, maintain it during the shift and clean it nightly in preparation for the next shift
Adhere to company standards regarding food and beverage knowledge
Orchestrate an extraordinary guest experience through positive guest interaction
Be able to guide guests through aspects of our hotel and our city
Ensure that guests are of legal drinking age by asking for an appropriate ID card
Utilize the communication channels set in place and be up to date on all aspects of service, safety, and operation protocols and procedures.
Work leadership to identify and limit waste, and to promote efficient productivity
Exercise professionalism and respect when communicating. Know each other's names
Maintain your work schedule, daily time-punches, and sign-ins to ensure accuracy of timecards
Adhere to all house policies and standards
Promote a professional and respectful work atmosphere between all staff members.
Perform proper changeover, opening, and closing duties
Maintain accountability to kitchen standards, set prep recipes, and performance procedures
Follow all prep recipes and procedures and successfully perform these duties as assigned and/or reassigned by leadership
Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests
Perform to high standards of excellence, execution, and cleanliness
Always keep your active SNHD Food Handler's card with you while on property
Communicate clearly in verbal and written English
Work environment is noisy, must constantly receive and communicate information
Ability to bend, stoop, balance, and reach-ins necessary
Job requires lifting/carrying max weight of 50lbs across 8-hour shift
Execute proper health and safety protocols while operating equipment, handling food, storing food, maintaining temperature & time control logs, and sanitizing as dictated by the SNHD
Report health and safety incidents and concerns directly to leadership in an accurate and timely manner
Contribute to successful SNHD health inspections
Other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Ability to anticipate needs and over-deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Able to change direction and work on multiple project aspects at once
Enthusiastic, passionate, able to inspire and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

Current, legal, and unrestricted ability to work in the United States
Must be 21 years of age
High school or equivalent education required.
Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
Knowledge of and ability to mix a wide variety of drinks
Preferred: 1-2 years' experience in a full-service restaurant or lounge
Ability to work a flexible schedule

THE WORKING CONDITIONS

Lift and carry 50 lbs, carry and balance plates, carry kegs, wine and beer cases as necessary
Stand for periods of 8-10 hours
Communicate clearly in verbal and written English
Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties
Work in an environment that is subject to varying levels of cold, heat, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather Proper clothing is provided.

VALUABLE TRAITS

50% logical / 50% creative / 100% AWESOME
Enjoy working with a team and alone as the situation dictates
Adaptive, Flexible!
Embody "great attitude"
Unwavering integrity and endless work ethic
Appreciate constructive feedback, as well as graciously providing the same
Tenacious and self-motivated

This is not an exhaustive list of duties and conditions. Additional responsibilities may be assigned as necessary by management.

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

Barback, Kassi Beach House